Other Covered Entities

Grasshopper Group, LLC
Jive Communications, Inc.
LogMeIn Audio LLC
LogMeIn USA, Inc.


  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 5/24/2017
Inactive Start Date: 1/8/2021

EU-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 12/5/2016
Inactive Start Date: 1/8/2021

Purpose of Data Collection

The purpose of collecting the data is to provide, operate, improve, and support the services for customers and their users/attendees. The type of data processed varies by service and may include first name, last name, email address, user name and password, billing contact and address information, details needed to provide support, authentication information, credit card or other billing information required for processing payments, usage data and participation in the services. Personal data may also be processed as needed to provide communication, security, and diagnostics for service improvement. Personal data may be disclosed to trusted third parties which provide service to us or otherwise support the provision of the services to customers such as banks, approved business partners, affiliate companies, marketing agencies, export compliance agents, data storage providers, customer support services, analytics services and others contracted to provide operations and operational support of the services, customer relations management, and partners who assist us to provide features and functionality of the services.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact LogMeIn, Inc. at:

Val Ilchenko
Senior Counsel, Data Privacy Officer
LogMeIn, Inc.
320 Summer Street, Boston, MA 02210
333 Summer Street
Boston, Massachusetts 02210

Appropriate statutory body with jurisdiction to investigate any claims against LogMeIn, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission