Other Covered Entities

Grasshopper Group, LLC
Jive Communications, Inc.
LogMeIn Audio LLC
LogMeIn USA, Inc.


  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/24/2017
Next Certification Due Date: 12/9/2020
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/5/2016
Next Certification Due Date: 12/9/2020
Data Collected: NON-HR

Purpose of Data Collection

The purpose of collecting the data is to provide, operate, improve, and support the services for customers and their users/attendees. The type of data processed varies by service and may include first name, last name, email address, user name and password, billing contact and address information, details needed to provide support, authentication information, credit card or other billing information required for processing payments, usage data and participation in the services. Personal data may also be processed as needed to provide communication, security, and diagnostics for service improvement. Personal data may be disclosed to trusted third parties which provide service to us or otherwise support the provision of the services to customers such as banks, approved business partners, affiliate companies, marketing agencies, export compliance agents, data storage providers, customer support services, analytics services and others contracted to provide operations and operational support of the services, customer relations management, and partners who assist us to provide features and functionality of the services.

Privacy Policy

Non-HR Data


The LogMeIn Privacy Policy describes what data is collected and how it is used by LogMeIn and its affiliate companies as a data controller.

Effective Date: 5/1/2017

LogMeIn's Privacy Shield Notice provides required notices around LogMeIn's EU-U.S. Privacy Shield Framework and Swiss Privacy Shield participation.

Effective Date: 5/1/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact LogMeIn, Inc. at:

Val Ilchenko
Senior Associate Counsel
LogMeIn, Inc.
320 Summer Street, Boston, MA 02210
320 Summer Street
Boston, Massachusetts 02210

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from LogMeIn, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against LogMeIn, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission