• Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/9/2017
Next Certification Due Date: 2/6/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/8/2017
Next Certification Due Date: 2/6/2021
Data Collected: NON-HR

Purpose of Data Collection

Coveo is an organisation providing an advanced enterprise search & relevance solution to deliver actionable, personalized knowledge to every employee, support agent, customer, and website visitor of its customers. Therefore, Coveo needs to index its Customer's data such as Knowledge articles, CRM cases, emails, etc. Coveo also processes personal data of individuals (e.g. who vist Coveo’s websites or use Coveo’s services) for its own purposes which include providing tailored advertising, answering customer requests or improving customer experience.

Privacy Policy

Non-HR Data


Coveo is committed to protecting the privacy of individuals who visit the Coveo’s Web sites (“Visitors”); individuals who register to attend the Coveo’s webinars or training sessions (“Attendees”); and individuals who register to use the Services as defined below or who use the Services (“Customers”). This privacy policy (“Privacy Policy”) describes Coveo’s privacy practices in relation to the use of Coveo’s Websites (“Web Site”) and the related products and services offered by Coveo (the “Services”).

Effective Date: 2/21/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Coveo Software Corp. at:

Laure Lalot
Legal Counsel
Coveo Software Corp.
44 Montgomery Street
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Coveo Software Corp. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Coveo Software Corp. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission