- Information and Communications Technology
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Coveo is an organisation providing an advanced enterprise search & relevance solution to deliver actionable, personalized knowledge to every employee, support agent, customer, and website visitor of its customers. Therefore, Coveo needs to index its Customer's data such as Knowledge articles, CRM cases, emails, etc. Coveo also processes personal data of individuals (e.g. who vist Coveo’s websites or use Coveo’s services) for its own purposes which include providing tailored advertising, answering customer requests or improving customer experience.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Coveo Software Corp. at:
San Francisco, California 94105
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Coveo Software Corp. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Coveo Software Corp. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission