Other Covered Entities

Call-Fusion DBA ConferTel/Civicom
Civicom-DAN, LLC
WelcomeWare, LLC


  • Information and Communications Technology
  • Telecommunications


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/9/2018
Next Certification Due Date: 7/13/2023
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/9/2018
Next Certification Due Date: 7/13/2023
Data Collected: NON-HR

Purpose of Data Collection

Civicom, Inc. uses certain personally identifiable information to facilitate user participation in our Services. It is the Civicom client who decides whether their data will be processed by virtue of their decision to participate in our Services. We receive audio recordings for transcription, and also record and store audio and video recordings for client review. We recruit participants for market research studies who must voluntarily agree to provide specific demographic data that would qualify them for participation in a study. We offer web and app-based tools where individuals provide details on personal behavior or product experiences in order to participate. Data may include personal data such as name, company, email address, and/or telephone number, billing information, and any other information our clients may provide or require. Civicom also processes electronic data submitted, stored, sent, or received by end users via Civicom Services such as Device IDs and latitude/longitude coordinates. Civicom uses third party service providers to deliver some of our services.

Privacy Policy

Non-HR Data


This document aims to provide you with information on Civicom® (“Company”) policy regarding the use of data received through the course of business and interaction with the Company, as well as the steps we take to protect your privacy. In the normal course of business, the Company may collect both Personal Information about you and non-Personal Information associated with you.

Effective Date: 6/7/2021

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Civicom, Inc. at:

Ma. Concepcion Pascua
Data Protection and Compliance Officer
Civicom, Inc.
16 King Street, Port Chester, NY 10573
PO Box 4689
Greenwich, Connecticut 06831

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Civicom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Civicom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission