Other Covered Entities

Contact at Once!, LLC

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/12/2016
Next Certification Due Date: 1/24/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/24/2018
Next Certification Due Date: 1/24/2019
Data Collected: NON-HR

Purpose of Data Collection

LivePerson offers a platform that enables our business customers ("Customers") to communicate with, interact with, and deliver content to, visitors to their websites and other prospective customers in real-time via chat, voice, email and other communication and delivery methods. In providing these solutions, we may obtain information from visitors such as name, contact information and other information to facilitate service. Visitors may also be asked to complete a pre- or post-interaction survey in order to allow our Customers and LivePerson to obtain valuable feedback. LivePerson maintains transcripts of chats, emails and other written communications conducted between a visitor and LivePerson Customer agents using LivePerson's engagement technology. LivePerson also maintains copies of surveys, and LivePerson may record and maintain recordings of voice or other communications. We use log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from the LivePerson Customer?s website. If a user of the LivePerson services is using a mobile or other device to visit the LivePerson Customer's website, we may collect hardware information related to the device used by the user. LivePerson's services use cookies and other technologies to collect and store information that is generated automatically as you use the services or a LivePerson Customer's website, including your preferences and anonymous usage statistics. LivePerson uses a limited number of third-party service providers to assist us in providing our services to Customers.

Privacy Policy

Non-HR Data

Description:

Notice of certification, including a link to the LivePerson Technology Privacy Policy.

Effective Date: 9/30/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact LivePerson, Inc. at:

General Counsel
GC
LivePerson, Inc.
475 10th Ave 5th Floor
New York, New York 10018

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from LivePerson, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against LivePerson, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission