Other Covered Entities

24/7 Customer Private Limited
24/7 Inc.
Tellme Networks, Inc.
Voxify, LLC


  • Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/13/2016
Next Certification Due Date: 10/14/2018
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/14/2017
Next Certification Due Date: 10/14/2018
Data Collected: NON-HR

Purpose of Data Collection

24/7 Customer, Inc. receives personal information from the countries of the European Union and Switzerland owing to its Business as a Software as a Solution provider through [24]7 predictive experience platform offered to Businesses (clients) across the Globe including the European Union and Switzerland. The information collected through our predictive experience platforms help our clients to provide better experience to their customers and users (End Users) using their website. [24]7 predictive experience platform offers solutions such as chat and other technological channels to allow the end users of our clients products or services to interact with our clients. Our solutions collect personal information either basis the consent provided to 24/7 Customer, Inc.'s clients or voluntarily. Data collected through [24]7 predictive experience platform includes information collected through our services offered to our clients as a Software as a solution provider. The data collected can include Online, offline, chat data etc.

Privacy Policy

Non-HR Data


[24]7.ai, Inc. EU-US Privacy Shield Privacy Policy as revised on October 06, 2017.

Effective Date: 10/6/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact [24]7.ai, Inc. at:

William Bose
General Counsel
[24]7.ai, Inc.
[24]7.ai, Inc.
2001 Logic Drive
San Jose, California 95124
Fax: 408-377-7247

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from [24]7.ai, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against [24]7.ai, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission