Other Covered Entities

24/7 Customer Private Limited
24/7 Inc.
Tellme Networks, Inc.
Voxify, LLC

Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/13/2016
Next Certification Due Date: 10/13/2017
Data Collected: NON-HR

Purpose of Data Collection

24/7 Customer, Inc. receives personal information from Member countries of European Union owing to its Business as a Software as a Solution provider through [24]7 predictive experience platform offered to Businesses (clients) across the Globe including European Union. The information collected through our predictive experience platforms helps our clients to provide better experience to their customers and users (End Users) using their website. [24]7 predictive experience platform offers solutions such as chat and other technological channels to allow the end users of our clients products or services to interact with our clients. Our solutions collect personal information either basis the consent provided to 24/7 Customer, Inc.'s clients or voluntarily. Data collected through [24]7 predictive experience platform includes information collected through our services offered to our clients as a Software as a solution provider. The data collected can include Online, offline, chat data etc.

Privacy Policy

Non-HR Data

Description:

24/7 Customer, Inc. EU-US Privacy Shield Privacy Policy as revised on September 28, 2016.

Effective Date: 9/28/2016

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact 24/7 Customer, Inc. at:

William Bose
General Counsel
24/7 Customer, Inc.
24/7 Customer, Inc.
910 E. Hamilton Ave. Ste 240
Campbell, California 95008
Fax: 408-377-7247

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from 24/7 Customer, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against 24/7 Customer, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission