• Information and Communications Technology
  • Information Technology Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/24/2017
Next Certification Due Date: 12/3/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/16/2016
Next Certification Due Date: 12/3/2021
Data Collected: NON-HR

Purpose of Data Collection

SugarCRM processes personal information that it obtains or receives from its subsidiaries, customers, website visitors, and business partners as well as personal data customers submit to our services and products pursuant to our subscription agreement. The personal information is processed in order to (1) provide the products and services; (2) perform customer support activities, such as fulfilling product orders, providing technical support, and improving product offerings; (3) perform sales and marketing activities as permissible under applicable law; and (4) conduct internal business processes such as e.g. financial processing and management and compliance with law. Our products may be deployed On-Demand or On-Site and customers may also engage us for professional services and customer support. To fulfill our contractual obligations, SugarCRM may access Customer Data to provide services, to correct and address technical or service problems, or to follow instructions of the customer who submitted the data, or in response to contractual requirements.

Privacy Policy

Non-HR Data


Privacy Shield Notice

Effective Date: 6/29/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SugarCRM Inc. at:

Shana Sweeney
Chief Human Resource Officer
SugarCRM Inc.
10050 N. Wolfe Rd., Suite SW2-130
Cupertino, California 95014

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SugarCRM Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against SugarCRM Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission