Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

Swiss-U.S. Data Privacy Framework Framework: Inactive - Withdrawal

Original Certification Date: 11/12/2020
Inactive Start Date: 10/22/2021

EU-U.S. Data Privacy Framework Framework: Inactive - Withdrawal

Original Certification Date: 11/12/2020
Inactive Start Date: 10/22/2021

Purpose of Data Collection

We collect the contact details and correspondence of those who communicate with us via e-mail, aggregate information on which pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). We also collect usage statistics and information about user behavior from our software and hosted offerings. The information we collect is used to improve the content of our Web pages and the quality of our service and software, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances: It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. We transfer information about you if we are acquired by or merged with another company. When you sign up, we ask for information such as your email address, name, billing address, or payment information. Users who sign up for a free account are not required to enter any payment details. We will not share collected information with third parties. We do however use third party services and companies to store and manage this information. We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. When you enable certain plugins that require an external account, you may be required to register or configure a third party account. Such accounts are subject to their own policies and we make no implicit or implied guarantees about any third party accounts.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Raintank Inc., dba Grafana Labs at:

Avery Schneider
Privacy
Raintank Inc., dba Grafana Labs
3411 Silverside Road Tatnall Building #104
Wilmington, Delaware 19810


Appropriate statutory body with jurisdiction to investigate any claims against Raintank Inc., dba Grafana Labs regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission