Describes what is customary in the market for sales and customer support.

EU institutions have launched a number of initiatives aimed at harmonizing national legislation to help with the discrepancies among Member States in product labeling, language use, legal guarantees, and liability, the redress of which inevitably frustrates consumers in cross-border shopping.  Suppliers within and outside the EU should be aware of existing and upcoming legislation affecting sales, service, and customer support.

 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.