Describes what is customary in the market for sales and customer support.
The quality and level of sales, service, and customer support in Bermuda are improving as the result of competition from online shopping, and the interest of those in retail sales to keep their jobs.  To attract customers back to brick-and-mortar shopping, in May, 2014, one retailer opened a Gap section in its store in Hamilton and advertises that its prices are the same as U.S. prices.
 
Local wholesale agents/distributors are knowledgeable about the market and can provide sales, marketing, warehousing and customer support to local consumers, which enables better penetration of the market. U.S. exporters should be prepared to provide customer and after-sales support.
 
For more information on sales, service and customer support, contact the Bermuda Chamber of Commerce at www.bermudacommerce.com or Consumer Affairs at www.ca.gov.bm.

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.